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English is the official language in East Africa, with Kiswahili as the second official language. French is widely spoken in Rwanda.
A valid passport is required for all travelers. Visas are mandatory and can be obtained at embassies or upon arrival.
Note: As of January 1, 2018, nationals of all countries can obtain a visa upon arrival in Rwanda without prior application.
Swimming is only recommended in hotel pools and the ocean. If on medication, bring enough to last your entire trip.
Each country has its own currency:
US Dollars, Sterling Pounds, and Euros are widely accepted. It's advisable to carry some local currency. ATMs are available in most areas but typically dispense only local currency.
Note: Most establishments won't accept US Dollar bills printed before 2006.
Collect your bags from the conveyor belt, proceed through customs, and exit to the Public Waiting Area.
Our representatives will meet you outside the Arrival Halls with a board displaying your name. In Rwanda, Akagera Aviation officers will assist with luggage and guide you to your driver.
The power supply is 220-240V. Adaptors are available upon request. We recommend bringing a universal adaptor for convenience.
Mobile phone roaming is available in most areas. Pre-paid local SIM cards are an economical option for travelers. Airtel's ONE AFRICA package is recommended.
Tap water is safe for washing but not for drinking. Use purified or bottled water provided at hotels or purchase from shops.
Emergency medical evacuation services are available. Temporary membership costs US$40 per person for a 3-month period, covering one free evacuation flight within a 1000km radius in East Africa.
East Africa offers a rich shopping experience with various souvenirs and local crafts:
Prices in city shops are usually fixed, while haggling is common in curio shops and markets.
East Africa generally has a pleasant tropical climate. Pack light, breathable clothing, but include a light jacket or sweater for cooler evenings, especially in higher altitude areas.
Tipping is not mandatory but is appreciated for good service. In restaurants, 10% is customary if a service charge is not included. For safari guides and hotel staff, use your discretion based on the quality of service.